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Case Study


DMS Mission

Effectively optimise Pirtek’s methods of inventory, general business costs and customer service to maintain their reputation as one of Australia’s most successful franchise businesses.


Automating Supply Chain and Forecasting


As a distributing company with a total of 84 franchise locations that support 320 mobile service vans nationwide, a sub-par replenishment system resulted in a poor mix of inventory at the majority of franchise locations, increased transportation costs and an unstable customer satisfaction level. There was no set way for staff to calculate the optimal stock level, and with no set system in place, staff were left with a limited understanding of inventory and forecasting systems.


As a means of gaining visibility and accuracy into stock replenishment levels, DMS Service Level Optimiser was implemented across franchises. Providing an efficient and cost-effective solution, the system is fully automated, can be refreshed daily and can be run at any time of the week or month, giving a much more streamlined view into stock levels. Proving its success in Pirtek’s Australian headquarters, the Service Level Optimiser has also taken over forecasting and planning responsibilities for the South African and New Zealand Offices.


“The Service Level Optimiser has provided inventory visibility across all of our franchises, and it’s easy for the franchises to recognise the value.”

“Demand Solution has provided the most effective solution for our franchises and customers.”

Ian Kerr – National Supply Chain Manager, Pirtek

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